The pressure is on for you to deliver on big sales growth expectations. You can’t afford for your hard-earned traffic to bounce. That’s why optimizing your customer experience is more important than ever.
Heather Gassman, eCommerce Product Manager for Crate & Barrel, talks about how they improving their online customer experience has scored big results.
• What trends are driving change in customer experience design
• How relevance impacts conversion rates
• How machine learning saves you from merchandising headaches