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High Performance Customer Experience: An Interview with Crate & Barrel

April 20, 2017

The pressure is on for you to deliver on big sales growth expectations. You can’t afford for your hard-earned traffic to bounce.  That’s why optimizing your customer experience is more important than ever.

Heather Gassman, eCommerce Product Manager for Crate & Barrel, talks about how they improving their online customer experience has scored big results.

You’ll learn:

•  What trends are driving change in customer experience design
•  How relevance impacts conversion rates
•  How machine learning saves you from merchandising headaches

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